FAQ
Q1: What types of products do you offer?
A: We offer a wide range of home appliances under our MUGEN brand, including Bread Makers, Ceramic Cookers, Pressure Cookers, Gas Stoves, Air Coolers, and Jump Starters. All our products are designed for quality, durability, and affordability.
Q2: Are your products environmentally friendly?
A: Yes, we are committed to sustainability and are actively increasing our range of eco-friendly products. We focus on reducing our environmental impact and ensuring our products meet high sustainability standards.
Q3: Do you offer any warranties on your products?
A: Yes, all our products come with a standard warranty that covers manufacturing defects. Please refer to the specific product page for warranty details.
Q4: How can I place an order?
A: You can place an order through our website by selecting the desired products and adding them to your cart. Follow the checkout process to complete your purchase.
Q5: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For more details, please visit our Payment Information page.
Q6: Do you offer international shipping?
A: Currently, we ship within Malaysia only. However, we are working on expanding our shipping options to include international destinations in the near future.
Q7: How long does shipping take?
A: Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. You will receive a tracking number once your order is shipped.
Q8: How much does shipping cost?
A: Shipping costs are calculated at checkout based on the weight and destination of your order. We offer free shipping for orders above a certain amount; please check our Shipping Information page for more details.
Q9: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as soon as possible.
Q10: How can I create an account?
A: To create an account, click on the “Sign Up” or “Register” button on our website and fill in the required details. Having an account allows you to track orders, save your preferences, and receive special offers.
Q11: What should I do if I forget my password?
A: If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password using your registered email address.
Q12: How can I contact customer support?
A: You can contact our customer support team through our “Contact Us” page, email us at info@mugen.com.my, or call our hotline at +606-978 7999 during business hours.
